Helpdesk/Internal Support
Infocan Computer (Hong Kong) Ltd
Established in 1989, INFOCAN now has grown to become a leading total solution provider offering valued training and IT services. We concentrate our efforts on the provision of quality value added services to our customers, coupling the latest technologies with knowledge and skills to provide comprehensive solutions that help our customers meet their business and technology needs. We have been awarded the Best Microsoft Certified Training Partner of the Year for 11 years since its inception and received the Fastest Growth Partner of the Year award in 2008. We are also a Microsoft Gold Certified Partner that holds certification in 5 different competencies distinctions including Learning Solutions, Advanced Infrastructure Solutions, Security Solutions Information Worker Solutions and Licensing Solutions.
Helpdesk/Internal Support
Responsibilities:
- Provide in-house and outgoing HK construction site support services for different projects
- Provide remote assistance support services for China sites
- Set up and configure various operating systems on PC
- Install general PC Desktop Applications
- Provide Video Conferencing Systems support services and email profile set up
- Provide troubleshooting workstation applications
- Assist on-site supervisor for handling and following up the outstanding cases, incidents and on-going issues
- Assist in providing documents preparation and handling such as invoice, order, delivery note, quotation etc
Requirements:
- Certificate / Diploma holder in Computer Science or IT related discipline
- Minimum 2 years practical experience in PC support and troubleshooting is a plus
- Familiar with all round maintenance including PC, notebook, printer, sever, and other networking accessories
- Excellent customer service attitude, good at reporting and self management
- Result-oriented and performance-oriented, a self-learner on new technologies
- Good team player and good problem solving skill
- Fluent in Putonghua and Simplified Chinese Input methods would definitely be an advantage
- Good interpersonal and communication skill
Candidates with more experience will also be considered.
We offer excellent career prospects to the right candidates. Salary will be commensurate with qualifications and experience. Interested parties please send your cover letter and resume with latest and expected salary to curly_lo@infocan.net (cc to: hr@infocan.net) . Please state reference no. JDB/IS/0710 in the subject line of the email.
Data held by the Company relating to employment applications will be kept confidential and used only for processing applications. The Company will retain their applications for a maximum period of two years and may refer suitable applicants to other vacancies within the Group.
